welcome to the website of 4-thought Ltd.
4-thought Ltd supplies, installs and maintains business-2-business telecommunications equipment.
We offer the best solutions at the best prices for all your telecommunications needs. Whether you are launching, expanding or moving your business or are simply bewildered by the vast array of telecommunications products on offer you need to think 4-thought. Our expert, professional team can guide you through the maze of analogue, ISDN, Broadband, VoIP and deliver exactly what you and your business need.
When you’re thinking phones, think 4-thought and then you’re really talking.
understanding our clients’ needs
So what happens when you initially approach us? And how do we work both with you and for you? In order to fully understand our clients’ exact requirements we undertake a detailed and thorough assessment of their needs and then implement them with integrity and professionalism.
- first we establish a list of requirements
- then we ask; “what will this do for the client?”
- who are the users?
- what are their individual needs?
- what are they looking to provide their customers?
- what is their business ethos?
- having established the above, we make recommendations to meet these needs by:
- suggesting an optimal investment (many clients come to us with very high specifications, some too low – we always make recommendations to save money on overspecification)
- ensuring all user groups sign-off the solution
- underpinning everything by ensuring the client is compliant
- during implementation we focus on the following aspects:
- technology - connectivity and communication
- people – communication and buy-in
- offering a clear, step-by-step plan laid out in plain English
- a project management system that allows the client full visibility
- working as part of the team so the client won’t even notice we are there
- our unrivalled aftercare offers:
- ongoing support until the job is done
- 24 hour contact
- training until all users are happy with the system
- annual maintenance including changes to meet needs
- local service - as a local business we are just around the corner
We use a great project management system which you can access and you have full visibility to track your project and orders.
optimising your budget
We want to ensure you are getting the best value for money and work hard to achieve this:
- we always check that what you think you need is what you actually need e.g. do you really need display phones for all users?
- we establish your budget at the beginning and reconfirm throughout the process
- we review your whole solution and by doing this have ways of off-setting certain elements free, such as BT lines. There’s no point simply investing for today, we want your solution to work tomorrow. We therefore keep abreast of technology; ensure your solution is compatible with future developments and make sure your systems can grow as required
Demand the best – the best solutions at the best price. Delivered with integrity and speed.
money back guarantee
If our system doesn’t meet your requirements as agreed, we will replace it free of charge or give you your money back.
This simple, straightforward guarantee is based on delivering all the features and benefits you have requested which we will confirm in writing before implementation.
