4-thought

Samsung Electronics Co. Ltd is recognised as the number one consumer electronics brand in the world, with worldwide electronic product sales of $US37 billion and a global network in 47 countries. Samsung is truly a global giant offering a range of communications solutions designed for small to medium sized businesses.

Avaya designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

LG Electronics is a major global player in electronics & telecommunications, operating 72 subsidiaries around the world with over 55,000 employees worldwide.

daisy has been providing cost-effective business telecommunications, with unrivalled customer service, since 2001. daisy provides a comprehensive range of products that include cheaper calls, discounted line rental, business broadband, non-geographic numbers and a full portfolio of network-based Interactive Voice Response (IVR) services, all of which are incorporated into one single monthly bill.

• the daisy price guarantee* - our promise that your call rates will be capped and can therefore only go down, not up! daisy also guarantees to match any comparable competitor tariff offered during your contract term
• *exceptions apply whereby daisy is subjected to factors outside our control, including (but not limited to) wholesale price increases by the underlying network carriers or regulatory change

4-thought will give you peace of mind by ensuring that you have the right solution for your business. We make sure that you only get what you really need, allowing you to manage your operating costs and give the best service to your customers.

cashflow
We know that time is money and we’ll make sure you have the most efficient system for your business and your customers. If you call mobiles as well as landlines we’ll find the best package to reduce the cost of your calls.

contactability
Your customers can contact you when they need to, and know you will get back to them if you can’t speak to them. We’ll set up call divert and the right answering services as well as flexible and accessible voicemail.

practicality
Practical solutions are essential tools for small businesses. Headset kits let you be on the computer at the same time as the phone. Personalised answerphone messages create the right image, and a hold message or music can give the perception of a bigger business and allow you flexibility to promote your latest products or services.

Small and medium enterprises have a wide variety of requirements for their business, and for their phone system to support. They may have inherited a system in new offices, or bought a system and don’t know all the features. 4-thought will work with you to understand and make sure you are only paying for what you need. As a local company we also offer a rapid response.

customer service

• customer service - getting through to the right person at the right time
• give corporate impression without the budget
• seamless transfer and forwarding of calls
• fault resolution – easy identification of where the problem lies

flexibility

• adaptable systems to meet the changing needs of your business and your staff
• office moves / leavers and joiners – systems can be changed easily by you
• including home workers as part of team
• hot-desking and facilities for staff as if they were in their own office

efficiency

• ease of use by all staff
• a simple direct system to handle all message requirements, including call record for people who don’t want voicemail – customers are reassured that their message will always get through
• track performance – eg are your Telesales team always on the phone?
• cost issues – optimised tariffs for your calls – from landlines to mobiles and international, to billing by extension
• security – prevention of voice fraud and protected access to your networks

For large businesses, communications infrastructure can amount to a huge proportion of annual budget. Cost of ownership and ROI are essential to manage and make as efficient as possible.

At 4-thought we make sure that every £1 you spend is a productive pound and have the necessary commercial awareness to support you. We can work with you on the telecommunications infrastructure in your 5 year business plan and on your need to manage CAPEX vs OPEX.

Maybe as an IT Manager you are now tasked with the headache of managing telecommunications too. We can make your work as painless as possible.

geographical location

• multi-sited – UK, European or international
• uniform procedures across sites – same equipment and systems
• access to the phone system wherever your staff may be working
• international – Avaya UK and US – compatibility of systems

customer service

• contactability – want customer to be able to contact their Account Manager or Engineer wherever they are
• message taking / unified messaging
• single repository
• simplified message retrieval - mobile answerphone, desk answerphone, someone else taking calls and remote access

risk management

• ease of use
• converged solutions – voice / data - need confidence that risks will be managed
• disaster recovery

cost efficiencies

• flexible solutions to support changing business needs: change based on staff moves – remote access
• admin levels of users changing (user, admin, technician)
• different financial packages
• hotels or companies which are UK based with sites abroad – one single company to deal with all comms installation and maintenance
• no dial-up charges between sites
• ensure you are only paying for what you need and not for features you never use